How do I request a refund?

Depending on when your subscription was purchased, you may be eligible for a full or partial refund.

Step 1: Cancel your subscription

Head over to your Manage Subscription portal and cancel your subscription. This will trigger the refund options available to you.

Click here for information on how to find the Manage Subscription portal. 

Step 2: Check your eligibility

• Within 48 hours of purchase
  You’ll be eligible for a full refund.
• Between 48 hours and 14 days
  You’ll be offered a prorated refund based on the unused time remaining in your subscription.
• After 14 days
  While automatic refunds are no longer available, we understand that unexpected situations can come up. Feel free to reach out to our team and we’ll do our best to help.

Need help?

If you have any trouble or don’t see the expected options, you can contact us anytime:

• Live chat in the app
• Email: [e-mail]

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Subscription made through Apple

If you created your BWS+ account using Sign in with Apple, your subscription was likely processed through Apple’s App Store. In these cases, we cannot issue refunds ourselves because Apple manages the billing entirely.

You will need to request a refund directly from Apple’s support team. They are usually quick to respond and will guide you through the process.

How to request a refund from Apple

1. Go to reportaproblem.apple.com

2. Sign in using the Apple ID linked to your BWS subscription

3. Select Request a refund

4. Choose the Built With Science purchase from your list

5. Submit the form and wait for Apple to respond by email

Important

If your subscription is tied to Apple billing, do not forget to cancel it from your iPhone settings to avoid future charges.

Steps to cancel through Apple

1. Open Settings on your iPhone

2. Tap your name at the top

3. Tap Subscriptions

4. Find Built With Science+

5. Tap Cancel Subscription